Returns/Damages Policy
We hope you are delighted with your order, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund within 7 working days. Should you wish to do this, please return your entire purchase to us within 7 working days of delivery, in its original condition.
Remember to ensure that your recipient’s dietary requirements are considered when placing your order.
Perishable goods including flowers, food, sweets and beverages cannot be returned/refunded unless damaged or incorrect.
In the event your order arrives damaged, please notify us within 7 working days via email with attached images of the defects/damages and your order number. NOTE: No refunds without a clear picture of the damaged goods. We will arrange to collect the damaged products, and either send a replacement or arrange a refund.

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How refunds are paid

Approved refunds are made to your original payment method within 7-10 business days.

Where we need to ask for your bank account details to refund (as in the case of direct deposits), the 7-10 business days takes effect on the day we receive the details from you.

Some banks and payment platforms may take a little longer to refund, so the 7-10 business days is purely a guideline.

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Contact us

To request a refund, replacement, or cancellation:

Email: info@sagifthampers.co.za. (We will add the office line once in.)